You will need a secure internet connection to access this performance. You will need Zoom installed on your device (you do not need to sign up for an account). The Zoom app is available from all app stores. We will provide you with a link and password to access the performance on the day of the performance. This will be via email. We require you to have your camera on unless we have agreed otherwise in advance. We advise logging on 5 minutes before the scheduled performance. Our technician will help with any technical issues at this point. If you have technical issues that prevent the performance from going ahead, we can reschedule once subject to availability.
SUBMISSION OF PRE-SHOW FORM
The personalisation proforma MUST be submitted at least 5 working days before the performance.
A recording of the online performance can be provided. This MUST be requested in advance. In accordance with safeguarding guidelines recordings will not be made without parental permission. Recordings will be deleted from Monkey Trousers Theatre data storage once a copy has been delivered to the customer. No recordings should be made of the performance other than by production company staff with permission of the customer.
BOOKING TERMS AND CONDITIONS
All tickets are non-refundable. Tickets may be exchanged for an alternative performance of the same production with at least 3 days’ (72 hours’) notice, subject to availability.
Please check your ticket at the time of purchase as errors cannot be corrected at a later date.
Monkey Trousers Theatre reserves the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased.
If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.
Monkey Trousers Theatre reserves the right to refuse admission
Monkey Trousers Theatre reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
The use of cameras or any recording devise is strictly prohibited.
Please switch off all mobile phones before entering the performance.
In line with child protection guidelines, children under the age of 14 must be accompanied by an adult over the age of 18.
We cannot be responsible for the information held on linked websites – these sites are featured for your reference only and we do not control their content. While the utmost care is taken to ensure that data held on our various databases is up-to-date and correct, we cannot guarantee its accuracy, and no liability will be accepted for any loss or damage caused due to use of information displayed on this site.
While this website is tested and maintained to the highest technical specifications, we cannot be held responsible for any damage to your computer or loss of data which may occur during the use of our site or linked websites.
CHANGES TO THESE TERMS AND CONDITIONS
Monkey Trousers Theatre reserves the right to change the above terms and conditions at any time and as it sees fit.
Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable.